.
RULES
for provision of single payment services
via payment system www.paypointcyprus.com
1. Notions
1.1 Payment system www.paypointcyprus.com - web page (computer program), used by the Agent for Customer identification, making online payments for the benefit of Operators and their record keeping.
1.2 Customer - an individual who has payment obligations towards the Operator for services which have been rendered or will be rendered to him by the Operator.
1.3 User - natural person who, on behalf of Customer, performs a single payment for the benefit of the Operator via payment system www.paypointcyprus.com.
1.4 Customer ID - alphanumeric value (identification code) which allows the Operator to identify the Customer and the paid account payable.
1.5 Operator - service provider legal person who provides services to Customers and has signed a payment service contract with the Agent.
1.6 Agent - company "City Point Bilişim Services" LTD which provides services of collecting payments from Users for the benefit of Operator.
2. General Provisions
2.1 The User performs payment on behalf of Customer via payment system www.paypointcyprus.com for the service rendered by Operator using the Customer ID from Operator system. For its part, the Agent collects User payment and transfers its amount to the Operator and therefore is being paid for its services.
2.2 These Rules represent a provision contract for Users of single payment services. The User who is performing single payments via Payment System www.paypointcyprus.com confirms that he/she took note and agrees with the provisions of these Rules and corresponds with the signing by User of provision for single payment services.
2.3 The utilization of payment System services www.paypointcyprus.com does not require registration, through direct payment for services of Operators.
2.4 The User who agrees with provisions of these Rules has the possibility to issue payment orders for services of Operators in accordance with provisions of these Rules.
2.5 Payment System www.paypointcyprus.com instantly performs payment orders of Users. The maximum execution time is 24 hours from the moment they are received.
2.6 All payment transactions within the payment System www.paypointcyprus.com are performed in Turkish Lira (TRY). In case if the User decides to use means of payment in other currency, then such currency shall be automatically converted in Turkish Lira according to the exchange rate of the Agent established on the day of payment.
3. Order of Payment
3.1 In order to perform a single payment via payment System www.paypointcyprus.com the User must go through the following steps:
- will select from the presented list the Operator in whose benefit he/she will perform the payment;
- will indicate the Customer ID for the payment concerned;
- will indicate the payment amount;
- will confirm that he/she took note of these Rules;
- will select means of payment (credit card) and will introduce details that are required for using the
selected means of payment;
- will verify the accuracy of his/her payment order details, including the conditions for performing the
current payment and will authorize it
3.2 The payment order contains the following information: the name of Operator which benefits from payment, Customer ID, payment amount in the currency of means of payment for the benefit of Operator, payment amount in lei after currency conversion for the benefit of Operator, the amount of applied fee (when applied), total payment amount which includes the applied fee and the date when payment order was issued.
3.3 After the User has introduced the single payment data and has confirmed and authorized payment, it will not be possible to make changes, cancel or receive return of funds related to this payment. The cases where the Operator would refuse to process in its system the payment transaction with dates indicated by User will be an exception.
3.4 The payment value in favor of Operator and the final amount value which will be registered in its system as payment depend on payment terms established by Operator.
3.5 After each single payment performed, the payment System www.paypointcyprus.com will present to User the receipt in electronic form which will contain information related to the current payment. The User may then decide to print it or to receive it as an e-mail message to the address he/she will indicate.
3.6 In cases where technical failure occurred and the payment was performed by User but the Operator did not receive information regarding that payment, the Agent will send again data received from User in the shortest time possible after removing failure.
4. Obligations of Parties
4.1 Obligations of User:
- To ensure preservation and confidentiality of information used to perform single payments via payment system www.paypointcyprus.com;
- To strictly obey procedures for issuing his/her payment orders and performing payments stipulated in these Rules;
- To comply with the legislation in force of the Turkish Republic of Northern Cyprus.
4.2 Agent Obligations:
- To transmit to Operator the amount of payment collected from User;
- To inform the Operator as agreed about the payment performed by User on behalf of Customer;
- To comply with legislation in force of the Turkish Republic of Northern Cyprus;
5. Responsibility of Parties
5.1 Parties bear responsibility for violation of these Rules and legislative acts in accordance with provisions of legislation in force of the Turkish Republic of Northern Cyprus.
5.2 Agent is released from liability towards the User and Customer in the following cases:
- Occurrence of force majeure circumstances in his address, including modification of legislative acts or adoption by public authorities of bans referring to this type of services;
- Submission of incomplete and erroneous information by User during the issuing of order payment;
- Violation by the User of provisions of these Rules and/or of rules governing provisions of such services.
5.3 User or Customer damage related to User erroneous actions or providing false information are borne by the User and Customer. Also, indicating false or erroneous data which caused damage to Operator and/or the Agent forces User to recover the damages concerned.
5.4 In cases where Operator cannot register the amount of payment or cannot identify the Customer in the system, the amount paid by User will be fully returned by Operator.
5.5 In case if the User wrongly indicated the Customer ID and the amount of single payment concerned was erroneously registered in the Operator system, the Agent is released from the obligation of returning the amount concerned and the User or Customer must directly address the Operator. The obligation of Agent is to transmit to the Operator the information regarding single payments performed and amounts collected from User for its benefit. The Operator performs the registering operation of single payments in its system and the given amounts can be returned to User only by the Operator.
6. Confidentiality & Privacy policy
6.1 Agent will keep confidentiality of information (including personal data) which was introduced by User at the time of performing single payments via payment System www.paypointcyprus.com, in accordance with provisions of these Rules and rules of legislation in force of the Turkish Republic of Northern Cyprus.
6.2 While using Agent’s Service, Agent may ask to provide with certain personally identifiable information that can be used to contact or identify User ("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address - to send Users the electronic receipts for single payments performed and notifications related to operation of the payment System www.paypointcyprus.com, as well as with reference to other services provided by the Agent;
Phone number - to provide additional opportunities concerning operation of the payment System;
Numbers of accounts payable/invoices and registration accounts in other systems (Customer ID) - for identifying the services and for payment processing of Users for the benefit of Operators;
Transaction Data - includes details about payments to and from User and other details of the Services User have purchased from Agent.;
Technical Data includes:
internet protocol (IP) address, login data, activity logs, browser type and version, time zone setting and location (using GPS technology);
device’s IMEI number, the MAC address of the device’s wireless network interface, the mobile phone number used by the device;
the Services viewed by User or searched for, page response times, download errors, length of visits to certain pages and page interaction information (such as scrolling, clicks, mouse-overs, and methods used to browse away from the page), the operating system and platform and other technology on the devices customers use to access this Website, the Apps and/or the Services.;
Profile Data - username, profile photo and password, purchases or orders made by customers, preferences and feedback.;
Usage Data - information about how users use the Website, the App and the Services.;
Marketing and Communications Data - preferences in receiving marketing from Agent and Agent’s third parties and customer’s communication preferences.;
- Other information under agreements with Operators, being necessary for providing services for single payments towards Users via payment System www.paypointcyprus.com.
6.3 Agent use different methods to collect data from and about User including through:
Direct interactions. Users may give Agent Identity, Contact and Financial Data by filling in forms on the Website and/or in the App, or by corresponding with Agent by post, phone, email or otherwise (including but not limited to in person). This includes personal data users provide when: ;
- download and use the App;
- purchase the Services;
- create an account on Agent’s website;
- subscribe to Agent’s service or publications;
- request marketing to be sent;
- give some feedback.
Automated technologies or interactions. As users interact with Agent’s Website, the App and/or the Services, we may automatically collect Technical Data and Usage Data about User equipment, browsing actions and patterns.
Third parties or publicly available sources. Agent may receive personal data about User from various third parties and public sources as set out below:
- Technical Data from the following parties: analytics providers such as Google.
- Financial and Transaction Data from Operators of technical, payment and delivery services.
6.4 Data deletion & retention.
Retention - Agent will only retain User personal data for as long as necessary to fulfil the purposes Agent collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements such as:
- maintaining the performance of the Agent's Service
- making data-driven business decisions about new features and offerings
- complying with Agent's legal obligations
- resolving disputes
Deletion - User can ask the Agent to delete the user's data: by contacting the Agent support desk - destek@paypoint.com.tr
If User request to close the account, Agent will delete or anonymise User's personal data so it no longer identifies User, unless Agent will be required to keep something or Agent will still need to use it for a legally justifiable reason.
Examples of situations where Agent will be legally allowed or required to keep some of your personal data:
- if there's an unresolved issue relating to User's account, such as an outstanding payment or unresolved claim or dispute
- for Agent's legal, tax, audit and accounting obligations
- for Agent's legitimate business interests such as fraud prevention or to maintain security.
To determine the appropriate retention period for personal data, Agent consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of User’s personal data, the purposes for which Agent process User’s personal data and whether Agent can achieve those purposes through other means, and the applicable legal requirements.
6.5 Accepting these Rules the User grants his/her consent for the use of his/her personal data in order to receive information on the operation of payment System www.paypointcyprus.com and on other services of the Agent, and confirms that he/she knows his/her rights regarding personal data.
6.6
Agent is entitled to provide the information received from User or Customer in the following cases:
- Customer or User has granted permission;
- The given information is required by Operator and is directly related to provision of single payment services in the utilization of payment System www.paypointcyprus.com by User or Customer;
- If requested by public authorities, in accordance with provisions of legislation in force of the Turkish Republic of Northern Cyprus.
7. Final Provisions
7.1 These Rules apply to User and Customer from the moment of performing single payment via payment System www.paypointcyprus.com and acts until mutual obligations set out therein are executed.
7.2 Relations between parties not foreseen by these Rules are governed by rules, applicable to this type of legal relations, laid down by legislation in force of the Turkish Republic of Northern Cyprus.
7.3 Agent shall retain the right to modify these Rules and the charges applied at performing single payments at its own discretion. All modifications made will be published on www.paypointcyprus.com web page.
